Privacy Policy

Privacy Policy

This policy explains how Stéphane LE MOAL, a sole proprietor operating Parfum Orient, processes personal data collected on parfumorient.fr for France and parfumorient.com internationally.

1. Data Controller

Stéphane LE MOAL – Parfum Orient
SIRET: 48454888800037
115 Boulevard de l'Aéroport International, 34000 Montpellier, France
Email: contact@parfumorient.com
Telephone: 07 69 39 31 37

For any questions concerning the protection of your data or to exercise your rights, you may contact this email address directly. No separate Data Protection Officer (DPO) is designated for Parfum Orient at this time.

2. Data That May Be Collected

  • identity and contact details: surname, first name, email address, telephone number, billing and delivery addresses;
  • order-related information: products ordered, amounts, deliveries, returns and exchanges;
  • information necessary for payment and fraud prevention, processed in accordance with the terms of the payment providers;
  • messages and information sent via the contact form or by email;
  • technical and browsing data necessary for operation and security and, where you consent, for audience measurement or other non-essential features.

3. Purposes and Legal Bases

  • Order processing, payment, delivery and after-sales service: performance of the contract and, where necessary, compliance with legal obligations.
  • Invoicing, accounting and document retention: compliance with legal obligations.
  • Responding to contact requests: pre-contractual measures when the request concerns an order or purchase, or legitimate interest in responding to requests addressed to the store.
  • Site security, fraud prevention and protection of rights: Parfum Orient's legitimate interest in securing its business and services.
  • Sending commercial communications: consent where required, particularly for electronic marketing, with the option to unsubscribe at any time.
  • Non-essential cookies and similar technologies: consent where required.

4. Mandatory or Optional Nature

Data essential to creating and processing an order are identified as necessary when collected. If this information is not provided, Parfum Orient may be unable to process the order, arrange delivery or respond to the relevant request. Other information is optional, and its absence does not prevent a purchase when it is not necessary for the requested service.

5. Recipients and Service Providers

Data are accessible only to the people and service providers who need them for the purposes described above. Depending on the services used, these may include Shopify, payment providers, carriers, technical service providers and services used for customer reviews or support.

These providers act under their own terms and privacy policies when they are responsible for their own processing activities. Certain data may be processed or transferred outside the European Union, depending on the services used. Where applicable, Parfum Orient relies on the transfer mechanisms and safeguards provided for by applicable regulations and its providers' commitments.

6. Retention Periods

  • Order data and accounting records: for the periods required by applicable legal and accounting obligations, particularly where the law requires long-term retention.
  • Data necessary for managing the customer relationship: for the duration of the business relationship and then, where justified, for the period necessary to manage complaints, warranties or disputes.
  • Direct marketing: for the period necessary for marketing and then, where required by regulations, for up to three years from the end of the business relationship or the last commercial contact.
  • Contact requests: for the period necessary to process the request and then, if necessary, for the period needed to ensure follow-up and maintain evidence of communications.
  • Consent-related data: until consent is withdrawn or for the period necessary to retain proof of consent.

At the end of the applicable periods, data are deleted, anonymized or archived when retaining them remains necessary to comply with a legal obligation or to establish, exercise or defend legal rights.

7. Your Rights

In accordance with applicable regulations, you have, in particular, the right to access, rectify, erase and restrict the processing of your data and, under the conditions provided by the GDPR, the right to object and the right to data portability. When processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

To exercise your rights, write to contact@parfumorient.com, specifying your request and, if necessary, the information needed to verify your identity. A request may be refused or limited only under the conditions provided by regulations.

8. Cookies

The site uses cookies and similar technologies necessary for its operation. Other cookies or technologies may be used for purposes such as audience measurement, personalization or advertising when regulations require your consent. You can manage your choices using the consent and privacy tools offered on the site.

The page Your Privacy Choices also provides access to the privacy mechanisms offered by Shopify where applicable.

9. Security

Parfum Orient implements reasonable technical and organizational measures to protect personal data against loss, unauthorized access, alteration or disclosure. Payments are processed by the payment providers available at the time of the order; Parfum Orient will never ask you to provide your password or complete payment card details by email.

10. Complaints to the CNIL

If, after contacting Parfum Orient, you believe that your rights have not been respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection supervisory authority.

11. Updates

This policy may be updated to reflect changes to the site, the services used or applicable regulations. The version published on this page is the version applicable on the date of consultation.